B2B TEAM

Open to teams who have achieved operational excellence in any aspect of credit management delivery in a B2B environment in the public or private sector. The judges will want to understand what has been achieved, how it has been achieved, and what the benefits have been. Entries will need to demonstrate the power of the team ethos and behaviours.

B2B SUPPLIER

Open to suppliers to the credit management industry who are delivering innovative and effective solutions for B2B credit teams in the public or private sector. Entries should set out what the solution is, what benefits it has delivered and how the supplier and client have worked collaboratively to maximise those benefits.

CONSUMER TEAM

Open to teams who have achieved operational excellence in any aspect of credit management delivery in a Consumer environment in the public or private sector. The judges will want to understand what has been achieved, how it has been achieved, and what the benefits have been. Entries will need to demonstrate the power of the team ethos and behaviours.

CONSUMER SUPPLIER

Open to suppliers to the credit management industry who are delivering innovative and effective solutions for Consumer credit teams in the public or private sector. Entries should set out what the solution is, what benefits it has delivered and how the supplier and client have worked collaboratively to maximise those benefits.

DIVERSITY & INCLUSION

This award recognises an organisation that can clearly demonstrate that it actively executes a strategy that puts diversity and inclusion at the heart of its business. It may focus on one minority group but the winner will communicate a strategy that provides clear support and inclusion for all.

INNOVATION & TECHNOLOGY

Recognising the impact of applying new information and communications technology, this award is open to entries from across the credit management spectrum. They should demonstrate achievement in greater efficiency, enhanced quality, better customer service, lower error rates and/or effective implementation within agreed budgets and timetables.

BEST EMPLOYER

Aimed at recognising employers who have created an excellent place to work, entries should show what has been achieved. Focus may be on one area, such as learning & development, but the winner will communicate a strategy that provides clear support and inclusion through training, recognition, staff engagement, driving professionalism, and building motivated teams for all.

SHARED SERVICE PROVIDER

This award is open to any shared service provider supporting business with centralised activity. The provider might be in-house or a third party external resource and the judges will be looking for best in class operations delivering effective and efficient solutions.

DEBT COLLECTION AGENCY

Entries for this award can come from organisations providing third-party B2B or B2C debt collection services. They may be debt collection agencies or legal firms providing collection services. The panel is looking for evidence of the best performance within the sector, not only in terms of monies collected but also best use of employee reward, technology, customer satisfaction & integrity, including innovative approaches to niche sectors or markets.

INSOLVENCY PRACTITIONER

Insolvency Practitioners' work involves frequent contact and engagement with creditors. This award invites IPs to demonstrate they take creditor relationships seriously and work with them to achieve the best outcomes by maximising realisations. They will exemplify best practice in supporting, and collaborating with, the creditor community.

LEGAL PROVIDER

This award is open to law firms providing legal services to the credit industry. The judges will be looking for evidence of the highest quality service and appropriate solutions, showing how they contribute to better outcomes for the client.

CREDIT PROFESSIONAL OF THE YEAR

[Individuals can enter for this award themselves, or a colleague or peer can enter for someone they believe to be deserving of the award] This is the ultimate accolade and is awarded to an inspirational role model in recognition of outstanding professionalism in the Credit Industry. Judges will be eager to see entries from candidates who have delivered tangible and measurable improvements in their particular field over the last 12 months. They will have to show a consistent and rigorous approach to professional development and training, and demonstrate a structured approach to their business with a considered and socially responsible approach.

GIVING BACK

[Individuals or teams can enter for this award themselves, or a colleague or peer can enter for someone or a team they believe to be deserving of the award] This award is open to any individual or team who shows commitment to support others in the profession, makes a difference in the community, promotes a charitable cause, or ‘gives back' in any other way. It recognises people who are committing time and energy to help others.

RISING STAR

[Individuals can enter for this award themselves, or a colleague or peer can enter for someone they believe to be deserving of the award] The judges will be looking for an individual, two years or less into their career in credit, who has delivered exceptional performance in their role. They will show that they are already punching significantly above their weight and are committed to a career in credit or collections. They will have made a real difference since they arrived on the scene, and results will clearly illustrate their impact.

BEST PAYMENT PRACTICE

The CICM. hosts the Prompt Payment Code and works closely with government in driving improvements to the payment culture across business. This award is open to any organisation that can demonstrate having made real efforts to ensure its supply chain is truly sustainable and supported. The judges will be looking for innovative and creative ideas that have delivered real benefits.

OUTSTANDING CONTRIBUTION TO THE INDUSTRY

[Anyone can nominate an individual who they believe to be deserving of this award] This award recognises someone who has made a real contribution to the industry over a prolonged period of time, who has an accomplished career and is a consummate credit professional.